FAQ

Please check all the FAQs below, and if you still have any question please feel free to contact us.

How do I receive my font once I made the purchase?

There are 2 ways to find your product download link:

  • First, after you successfully Checkout, on Thank you page will be shown a button to download the font.
  • You will get 2 emails after successful checkout, you will get Order Confirmation Email first, and a few minutes later email you will get an email with the download link to the font that you purchased.

I don’t have a Paypal. Do you have an alternative payment method?

You’ll need to checkout with Paypal, but then you can click Pay with a Bank Account or Credit Card if you don’t have any PayPal account after Proceed To PayPal.

Saya Ingin Membayar Via Bank Lokal, Bagaimana Caranya?

SIlahkan menghubungi melalui halaman contact untuk mengetahui kurs saat ini dan mengetahui rekening bank tujuan.

Do you offer discounts for more than one license?

Why not! Just email us and we’ll talk about it.

What software do I need to use this font?

When a font is installed on your computer, it can be used with any program that allows you to create text. Fonts will work in Microsoft Office applications, Adobe software, and almost any other program with a text editor. For additional details on OTF special features and installing your new font, you’ll need specific programs to access the additional glyphs.

How can I access the additional glyphs in the commercial versions?

We suggest that before you purchase a commercial version in order to use the additional glyphs, you should check if the program you use to support these features.

Actually, the easiest is to use Adobe Illustrator or InDesign.

Just click on Text > Glyphs and you’ll get the complete character map of the font. Adobe Photoshop, in its latest version (CC 2015) offers such a feature: click on Type > Panels > Glyphs panel or Window > Glyphs.

For any other program, please verify if you can access the character map.
Hopefully, for any font with additional glyphs, We’ll add a separate font file with only the alternates with a character map, so that you could easily use them, even in Microsoft Word.

I am using a font for a client project. Is it allowed to give the font files to my clients?

No, you are not allowed to share font files to your clients, if your client needs font files, encourage them to purchase or download fonts on this store.

If you work with client/3rd party agencies/consultants or other organization but you are not a part of it, they will require their own license.

I use fonts to create printable product templates (poster, business card, logo, etc), am I allowed to provide fonts in my template files?

No. You are not allowed to provide font files in your template files, however, you can rasterize or convert text into graphical objects from the fonts to create designs that are displayed in all medium, as long as you don’t include each invidual characters of font.

Can I resell your font?

You can not resell all of Subqi fonts.

Can I convert a font I purchase here to a webfont?

Yes, you are permitted to convert Subqi fonts to a webfont.

Can I share a font files that I download to a friend, or distribute via download on a blog?

No. You are not allowed to share files you download to your friends or make available fonts for download on your site, you are required to share Subqi website to download or purchase the font.

Can I ask for refund if I buy one of your font in other marketplace then found the font was free in other marketplace or in your website?

No, You can not get a refund for this reason. If you have more technical issues that we can’t solve with our font, you may request a refund.

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